Refund and Returns Policy

Meta Description: Blackwater Gamefarm’s Refund and Returns Policy explains eligibility, processes for defective items, order cancellations, returns, and customer support contact.

Refund and Returns Policy
Effective Date: 26/01/2024

Thank you for shopping at Blackwater Gamefarm! We are committed to delivering high-quality products. However, we understand that sometimes situations arise that may require a return or refund. Please read this policy carefully for details on how to proceed.

1. Refund Policy

a) Defective or Damaged Products:
If you receive a defective or damaged product, please contact our Customer Support team within 14 days at admin@blackwatergamefarm.com or call us. We may request photo evidence to process your refund in cases of shipping damages.

b) Order Cancellation:
You may cancel an order only before it has shipped. Once shipped, cancellation is no longer possible. You can initiate a return if needed (see section 2).

c) Other Refunds:
Refunds for non-defective or undamaged products are offered on a case-by-case basis. Please contact Customer Support for further assistance.

2. Returns Policy

a) Eligibility:
To qualify for a return, products must be unused, in their original packaging, and in the same condition as when received. Returns must be requested within 14 days of purchase.

b) Return Process:
To return an item:

Contact Customer Support at admin@blackwatergamefarm.com or call for a Return Merchandise Authorization (RMA) number.
Securely package the product, include the original packaging, and display the RMA number on the outside.
Ship to the address provided by Customer Support.

c) Return Shipping Costs:
Customers are responsible for return shipping fees, except for defective or damaged products.

d) Refund Processing:
Once the returned item is received and inspected, we will notify you of refund approval or rejection. Approved refunds will be processed within 14 days to the original payment method.